Make Expertise Accessible

CareAR - Remote Augmented Reality Support

Live visual assistance and guidance for remotely seeing and solving issues, anywhere.

CareAR™ enables service teams anywhere to instantly provide remote visual AR support for their customers, employees and field workers. Enable access to remote experts or agents to deflect costly dispatches and reduce time-sensitive resolutions, while fostering safety.

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What is CareAR and How Can It Help My Business?

CareAR Delivers Live Visual Assistance and Guidance for Remotely Seeing and Solving Issues, Anywhere

Built and certified for the modern field services–enabled enterprise, CareAR™ delivers critical context through real-time, visual augmented-reality interactions, instructions and intelligence as part of a seamless digital workflow, so that resolution can be achieved faster, skills gap and resources can be optimized, and operational costs can be reduced.
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Resolve Issues Rapidly

Faster Time to Resolution

Gain instant visual context – spend time solving the problem versus assessing the situation
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Fix It The First Time

Higher First-Time Fix Rates

Annotation suite of tools for more effective guidance and accurate resolution
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Built To Scale

Integrated Into the ServiceNow Platform

Customer Service, Field Service, IT Service Management (CSM, FSM, ITSM), Knowledge Base for easy workflow and application integration
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Knowledge is Key

Knowledge Transfer

Reduce your skills gap and make experts accessible to more junior field resources or contractors
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Creates an Elevated Experience

Customer Experience

Elevate your customers’ experience and NPS through unmatched quality, service, and capabilities
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Save Time, Money, and Headaches

Avoid Costly Dispatches

Increase remote resolutions and decrease unneeded dispatches through visual assistance and guidance
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CareAR Features

Embeddable APIs, Video Collaboration, Analytics, and More

By revolutionizing the service experience and delivering significant operational efficiencies and real business value, CareAR envisions a world where human intelligence and information are augmented with contextual data delivered on-demand across devices from desktops to drones to support any situation from the “chair to the air”.

Enterprise Cloud Platform With Embeddable APIs

Built for scale on a global infrastructure and for easy integration with our embeddable API’s

Scalable HD Video and Audio Collaboration

Designed for crisp video, audio, doc sharing quality while resilient across low latency and challenged “field-based” networks

Augmented Reality 3D Spatial Mapping

Our patented technology detects and interacts with 3D objects and their spaces for anchoring, persistence, and occlusion.

Augmented Reality Suite of Tools

Comprehensive tools for remote service teams to accurately annotate, guide and instruct as if actually on-site

1-Click Create and Capture Content

Create, capture, and save images and video recording from live service sessions auto into service tickets and knowledge base with 1-click

Wide Supported Devices

Desktop Mac and Windows, mobile devices iOS and Android, and Smart Glasses

Enterprise AR Analytics and Dashboard

Tag and track teams, content, interactions, usage, and location data in order to manage and measure critical KPI’s

ServiceNow Pre-Built and Certified

Integrate and extend AR for ServiceNow digital workflows with Field Service, Customer Service, and IT Service Management

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A Xerox Business Solutions Company Is A Local Partner That Can Deliver Augmented Reality Solutions To Your Team

Your local Xerox Business Solutions Company can help your workplace create a digital transfomartion the tackles the challenges you face today and prepares your team for the opportunities of tomorrow.

Reach out to our local experts today to learn more!

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